Troubleshooting Login Problems

What's My "Member Email"?

Your member email is the primary email address we have for you and where we send correspondence. If at any point you'd like to update your email address on file, simply log in with the existing address on file, clicking "Update My Profile Info," and provide your new email address. Going forward, this will be the email used to log in.

Forgot Your Password?

Your password is case sensitive, meaning you do need to use appropriate capitalization, i.e. Smith or Smith-Jones. For security purposes, we encourage members to update their password upon logging by clicking the "Update My Profile Info" link in the left sidebar. If you've updated your password and have forgotten it, submit your information via the "Forgot Your Password" form, and you will be sent a link to reset it.

Membership Expired?

No problem. Your account is still valid, even if your membership has lapsed. Simply use the email address you have/had on file with us, along with your default password (last name). If you're still unable to log in—even after trying your various email addresses—give us a call at 888-716-2727 and we'll get you set up.

Still Can't Login?

  • Check your email address. Be sure you're using the correct email address. Remember, it's the address we have on file for you—maybe even an old one you don't use anymore.
  • No email address on file? Perhaps we don't have an email address on file for you? Please contact us at membership@nailprofessional.com, or call 888-716-2727, and we will be happy to update the information and enable you to log in.

Otherwise, consider the following:

Check Your Cookie (Privacy) Setting

A "cookie" is a bit of information a website writes to your computer so the site recognizes you when you return or log in. ANP online properties only use cookies to track session information. No personal information is stored. If your computer setting doesn't allow cookies, then the website can't recognize your login. To check your cookie setting in Internet Explorer:

  • Select "Tools" from your menu bar
  • Click "Internet Options"
  • Select the "Privacy" tab
  • Set your privacy setting at medium

Check Your Security Settings

Your security setting manages safe Internet browsing. If you're unable to login to the ANP Members section, it may be because your security setting is too high. To check your security settings in Internet Explorer:

  • Select "Tools" from your menu bar
  • Click "Internet Options"
  • Select the "Security" tab
  • Set your security setting at medium

Still Having Issues?

Contact ANP at 888-716-2727, 7:30 a.m.-5 p.m. MT, Monday-Friday. Or email membership@nailprofessional.com.